Frequently asked questions

When you buy a digital vignette, can you prove that you have paid road tax.

You will need an electronic vignette when you want to use the national roads in Bulgaria.

You do not have to buy a separate vignette for your trailer or caravan for a vehicle combination under 3.5 tonnes (3500 kg). When your combination weighs more than 3.5 tonnes, you must buy a separate vignette for your trailer.

Right of withdrawal

Right of withdrawal of the mediation service NJ Travel
You have the right to withdraw from the agreement with NJ Travel regarding the mediation service within a period of 14 days without giving reasons. This withdrawal period expires 14 days after the agreement has been concluded, or the day on which you have submitted the application for mediation to us.

*However, the right of withdrawal expires sooner if you have requested us, when making your application, to start immediately with the mediation service and have agreed that your right of withdrawal will expire as soon as the mediation service has been fully performed. This is the case if the intended agreement to which the application relates has been concluded.

Right of withdrawal regarding the agreement with the provider of the digital vignette
You have the right to withdraw from the agreement that has been concluded with the provider of the digital vignette through our mediation service within a period of 14 days without giving reasons. This withdrawal period expires 14 days after the relevant agreement has been concluded, or when we have concluded the agreement with the provider on your behalf.

To exercise the right of withdrawal
To exercise the right of withdrawal, you must inform NJ Travel B.V. Piet Heinstraat 7, 7204 JN Zutphen, +31854017689, contact@vignetoostenrijk.nl via an unequivocal statement (e.g. in writing by post or e-mail) of your decision to withdraw from the agreement. You can also use the European concept withdrawal form (download here), but the use of this form is not mandatory. To comply with the withdrawal period, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. The foregoing also applies to the withdrawal statement that relates to agreements that have been concluded through the mediation service of NJ Travel.

Consequences of the right of withdrawal
If you withdraw from the agreement, all* payments you have made so far will be refunded, including any delivery charges (with the exception of any additional charges for choosing another delivery method than the cheapest standard delivery offered by us) without undue delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the agreement. We will refund the money via the same payment method as you used for the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for such refunds.

* If you have requested that the provision of the (mediation) services begin during the withdrawal period, you will pay an amount that is proportional to what has already been delivered at the time you have notified us that you are withdrawing from the agreement, compared to the full performance of the agreement.

European concept withdrawal form
(only complete and return this form if you want to withdraw from the agreement)

To:
[ name of the company ]
[ geographic address of the company ]
[ fax number of the company, if available ]
[ email address or electronic address of the company ]

I/We* hereby inform you that I/we* want to withdraw from our agreement regarding the provision of the following service: [name of the service]

Ordered on*/received on* [date of the order for services or date of receipt for products)

[Name of the consumer(s)] [Address of the consumer(s)]

[Signature of the consumer(s)] [only when this form is submitted on paper)

*Delete what is not applicable or complete what is applicable.

If you are leaving on short notice, it is important that you apply for a vignette on time. We will process your request within 1 working day, excluding national holidays.

You will receive the vignette within two hours after submitting your application. Are you leaving earlier? Then apply for the vignette with urgency. You will receive the vignette within 15 minutes. Proof that you have bought the digital vignette will be confirmed to you by email.

You will receive a digital order confirmation of your vignette per email. So, you will no longer receive a sticker vignette per post!

For Bulgaria, you can buy a vignette for 7 days, 1 month, 3 months or 1 year.

Unfortunately, it is not possible to cancel your order. Your order will be processed automatically within 1 working day. After your order has been processed, no changes can be made and your order can no longer be cancelled.

You can make unlimited use of the roads in Bulgaria within the validity period of your vignette (7 days, 1 month, 3 months or 1 year).

You cannot renew the vignette for Bulgaria. You will have to buy another vignette. For example, if you buy a vignette for 7 days and you decide to travel through Bulgaria on day 8, you will have to buy another vignette.

You can use the national roads in Bulgaria with the vignette. At a number of border crossings you still have to pay toll charges in Bulgaria. This can be paid on site by credit card or cash.

The National Customs Agency will check at the border crossings whether you are in the possession of a valid vignette. There are also checks carried out throughout the country by the National Toll Administration. The amount of any fine can vary from BGN 300 (+/- €150) to BGN 3000 (+/- €1500), depending on the type of vehicle.

Car drivers must have a first aid kit, safety vest, warning triangle and fire extinguisher. Motorcycle drivers only need a first-aid kit and safety vest (1 per person).