Frequently asked questions
On this page you will find the frequently asked questions.- A vignette is proof that road tax has been paid for the vehicle. From December 2017, it is possible to apply for a digital vignette for Austria. The digital vignette is fully linked to the vehicle’s license plate and is registered in the Austria central database. So you no longer have to affix the vignette to your windscreen.
- The vignette is mandatory for all motor vehicles up to 350 kg (motorcycles and passenger cars). If the vehicle weighs more than 3500 kg, a Go-Box is required (trucks, busses and motorhomes).
- No, a valid vignette affixed to the towing vehicles is sufficient.
- Right of withdrawal
Right of withdrawal of the mediation service NJ Travel
You have the right to withdraw from the agreement with NJ Travel regarding the mediation service within a period of 14 days without giving reasons. This withdrawal period expires 14 days after the agreement has been concluded, or the day on which you have submitted the application for mediation to us.
*However, the right of withdrawal expires sooner if you have requested us, when making your application, to start immediately with the mediation service and have agreed that your right of withdrawal will expire as soon as the mediation service has been fully performed. This is the case if the intended agreement to which the application relates has been concluded.
Right of withdrawal regarding the agreement with the provider of the digital vignette
You have the right to withdraw from the agreement that has been concluded with the provider of the digital vignette through our mediation service within a period of 14 days without giving reasons. This withdrawal period expires 14 days after the relevant agreement has been concluded, or when we have concluded the agreement with the provider on your behalf.
To exercise the right of withdrawal
To exercise the right of withdrawal, you must inform NJ Travel B.V. Piet Heinstraat 7, 7204 JN Zutphen, +31854017689, contact@vignetoostenrijk.nl via an unequivocal statement (e.g. in writing by post or e-mail) of your decision to withdraw from the agreement. You can also use the European concept withdrawal form (download here), but the use of this form is not mandatory. To comply with the withdrawal period, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. The foregoing also applies to the withdrawal statement that relates to agreements that have been concluded through the mediation service of NJ Travel.
Consequences of the right of withdrawal
If you withdraw from the agreement, all* payments you have made so far will be refunded, including any delivery charges (with the exception of any additional charges for choosing another delivery method than the cheapest standard delivery offered by us) without undue delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the agreement. We will refund the money via the same payment method as you used for the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for such refunds.
* If you have requested that the provision of the (mediation) services begin during the withdrawal period, you will pay an amount that is proportional to what has already been delivered at the time you have notified us that you are withdrawing from the agreement, compared to the full performance of the agreement.
European concept withdrawal form
(only complete and return this form if you want to withdraw from the agreement)
To:
[ name of the company ]
[ geographic address of the company ]
[ fax number of the company, if available ]
[ email address or electronic address of the company ]
I/We* hereby inform you that I/we* want to withdraw from our agreement regarding the provision of the following service: [name of the service]
Ordered on*/received on* [date of the order for services or date of receipt for products)
[Name of the consumer(s)] [Address of the consumer(s)]
[Signature of the consumer(s)] [only when this form is submitted on paper)
*Delete what is not applicable or complete what is applicable. - The license plate will be registered in the Austria database, so you will not receive a tangible vignette to affix to your car. We will send you a link per email to download the proof of purchase of your digital vignette.
- That depends on the type of vignette. You can buy a 10-day, 2-month or annual vignette for Austria.
- You can only use the vignette once. The vignette is registered to the license place and valid for a certain period. However, you can order several vignettes for different periods.
- A9 Pyhrn motorway, Bosruck tunnel: € 5
A9 Pyhrn motorway, Gleinalm tunnel: € 8.50
A10 Tauern motorway, Tauern tunnel + Katschberg tunnel: € 11.50
A11 Karawanks motorway, Karawanks tunnel: € 7.20
A13 Brenner motorway, Innsbruck-South – Italy: € 9
S16 Arlberg expressway, Arlberg tunnel: € 9.50
Roads for which you must pay separate toll charges:
Dachsteinstraße, Felbertauernstraße, Gerlos Alpenstraße, Großglockner-Hochalpen-Straße, Maltatal-Hochalmstraße, Nockalmstraße, Silvretta Hochalpenstraße, Timmelsjoch-Hochalpenstraße, Villacher Alpenstraße – Dobratsch.
So, here you must pay separate toll charges, even when you have a vignette. - Yes, there are definitely checks by means of an automated camera system. The fines are high, so do not take the risk!
- Right of withdrawal
Right of withdrawal of the mediation service NJ Travel
You have the right to withdraw from the agreement with NJ Travel regarding the mediation service within a period of 14 days without giving reasons. This withdrawal period expires 14 days after the agreement has been concluded, or the day on which you have submitted the application for mediation to us.
*However, the right of withdrawal expires sooner if you have requested us, when making your application, to start immediately with the mediation service and have agreed that your right of withdrawal will expire as soon as the mediation service has been fully performed. This is the case if the intended agreement to which the application relates has been concluded.
Right of withdrawal regarding the agreement with the provider of the digital vignette
You have the right to withdraw from the agreement that has been concluded with the provider of the digital vignette through our mediation service within a period of 14 days without giving reasons. This withdrawal period expires 14 days the relevant agreement has been concluded, or when we have concluded the agreement with the provider on your behalf.
To exercise the right of withdrawal
To exercise the right of withdrawal, you must inform NJ Travel B.V. Piet Heinstraat 7, 7204 JN Zutphen, +31854017689, contact@vignetoostenrijk.nl via an unequivocal statement (e.g. in writing by post or e-mail) of your decision to withdraw from the agreement. You can also use the European concept withdrawal form (download here), but the use of this form is not mandatory. To comply with the withdrawal period, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. The foregoing also applies to the withdrawal statement that relates to agreements that have been concluded through the mediation service of NJ Travel.
Consequences of the right of withdrawal
If you withdraw from the agreement, all* payments you have made so far will be refunded, including any delivery charges (with the exception of any additional charges for choosing another delivery method than the cheapest standard delivery offered by us) without undue delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the agreement. We will refund the money via the same payment method as you used for the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for such refunds.
* If you have requested that the provision of the (mediation) services begin during the withdrawal period, you will pay an amount that is proportional to what has already been delivered at the time you have notified us that you are withdrawing from the agreement, compared to the full performance of the agreement.
European concept withdrawal form
(only complete and return this form if you want to withdraw from the agreement)
To:
[ name of the company ]
[ geographic address of the company ]
[ fax number of the company, if available ]
[ email address or electronic address of the company ]
I/We* hereby inform you that I/we* want to withdraw from our agreement regarding the provision of the following service: [name of the service]
Ordered on*/received on* [date of the order for services or date of receipt for products)
[Name of the consumer(s)] [Address of the consumer(s)]
[Signature of the consumer(s)] [only when this form is submitted on paper)
*Delete what is not applicable or complete what is applicable. - When you travel through Austria by car, you must have a safety vest, first aid kit and warning triangle in the car.
A warning triangle and first aid kit are also required for motorcycles. A safety vest is not required, but still recommended. - -Motor vehicles (or motorhomes) heavier than 3500 kg must be equipped with a GO-Box on the motorways. An ordinary toll vignette is not valid for this weight class. This limit only applies to a towing vehicle.
-With a Go-Box you automatically pay toll charges per kilometre driven on the motorway. There must be a minimum credit of € 75.00 on the box. The credit can be used for a maximum of 2 years.
-The amount of the toll charges depends on the EURO emission class of the vehicle, the number of axles and the number of kilometres driven.
-You attach the Go-Box behind the windscreen. The amount to be paid is automatically debited when passing a toll station.
-The GO-Box can be charged at some petrol stations on motorways in Austria and neighbouring countries. These petrol stations have a sign with a blue box with GO on it.
I-VignetteNJ Vignette B.V. is an intermediary and applies for the vignette on your behalf and in your name. NJ Vignette B.V. charges a commission for this.
An agreement is concluded between you and the official authority of the relevant country that issues the vignette, with regard to the vignette requirement.
All prices on our website are including vat.